We believe you are most effective when given the room to move – when there are as few organisational layers as possible. Managing from the top down discourages the initiative that makes us who we are. Instead, we seek to build a more dynamic, self-sufficient organisation where people get a chance to focus on what matters.
To this end our business is organised as a collection of teams. Each team is responsible for an agreed outcome and is free to determine how best to achieve that outcome. Each team has a lead whose primary role is to support and coach team members in pursuit of delivering to the team’s outcome. Teams are responsible for their own hiring and “firing”. Team members hold each other to account for performance, set salaries, determine tasks, team direction, etc.. In other words, teams are semi-autonomous business units operating within the larger organisation.
Teams are intended to be self-organising, using their best judgement in order to achieve optimal results as per their primary outcomes. That said, each team must have a named lead responsible for monitoring and reporting their team’s performance against the teams agreed outcomes.
Our ideal lead does not care for subordinates, rather they are there to support team members to achieve the best they possibly can. For this they need to have a suitable level of emotional intelligence, communication skills, and ability to influence (vs control). Our aim is to develop a culture of servant leadership.